Returns & Refunds

We want you to be delighted with your Seasalt purchase. If something isn’t quite right, you can return your unused items to us within 28 days of receipt.

How to Return Your Items

You can return your items to us quickly and easily via our returns partner. Please follow the steps below.

UK Returns

  1. Start your return online at tideandtwill.com. You will need your order number and the email address or postcode used to place the order.
  2. Follow the instructions to generate your returns label and note.
  3. Securely pack your items, enclose the returns note, and attach the label to the outside of your parcel.
  4. You can either:
    • Drop your parcel off at your nearest ParcelShop or locker. You can find your nearest location at tideandtwill.com.
    • Book a collection from your home or work. A small fee is charged for this service.

Once we receive your return, we will process it within 3-5 working days. You will receive an email confirmation when your refund has been issued.

International Returns

For orders delivered outside of the UK, you can also start your return at tideandtwill.com. You are responsible for the cost of the return postage for international orders and any applicable customs charges. We recommend you use a tracked and signed-for service and keep your proof of postage. Refunds will be issued in Pounds Sterling and may take longer to process.

Faulty Items

If an item is faulty, please contact us within 30 days of receipt. We will be happy to help and cover the cost of the return.

Seasalt Gift Cards

Seasalt gift cards and e-gift cards are non-refundable.

Our Returns Address

If you are unable to use our online returns process, you can return items to us directly. Please note this is a slower method and you will need to cover the return postage cost. For our returns address, please visit tideandtwill.com.

Terms & Conditions

  • Items must be returned in their original, unused condition with all tags attached.
  • For hygiene reasons, we are unable to offer refunds or exchanges on face coverings, pierced earrings, or hosiery unless faulty.
  • We recommend you use a tracked delivery service and keep your proof of postage, as we cannot be held responsible for parcels lost in transit.
  • This returns policy does not affect your statutory rights.